BEST BRANDS REPAIR MANUALS

Frequently Asked Questions

eAutoRepair is easy to learn and use. Most of the program screens have simple instructions and you can get detailed help instructions by clicking the help link on any page.

Common Questions:

• How do I purchase eAutoRepair?
• What are the System Requirements?
• Do I need to have Javascript enabled to use eAutoRepair?
• I purchased a pre-paid card and would like to use the product?
• How do I use Help?
• I forgot my password. How do I get my password?
• How do I create an account?
• How do I get a receipt of my purchase?
• How do I extend my existing subscription duration?
• How do I activate/extend my expired subscription?
• How do I add a new vehicle to my subscription?

Not a subscriber yet?

Best Brands sells eAutoRepair subscription terms of one month, one year & four years. Pro-Packs for shops are also available. To purchase your eAutoRepair subscription from us just choose subscription term below and check-out. If you are not comfortable with online ordering, just call us at 1-866-553-8116.

1983 - 2009 Online eAutoRepair: 1 Month Subscription (Single Vehicle Access)
1983 - 2009 Online eAutoRepair: 1 Year Subscription (Single Vehicle Access)

For more information and pricing, visit our Product Information page.

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System Requirements

Operating System

• Microsoft Windows 98 Second Edition (SE)
• Windows Millennium Edition (ME)
• Windows NT 4.0 with Service Pack 6a (SP6) or higher
• Windows 2000
• Window XP (Home or Professional)
• Windows VISTA / Windows 7
• SCO-UNIX UNIXWARE 7.1.1

Web Browser

• Netscape 4.7.2 or higher
• Microsoft Internet Explorer 5.5 or higher

Hardware

• Pentium processor or higher
• Memory 64 MB of RAM minimum
• 128 MB of RAM or higher preferred
• Display/Monitor 1024 x 768 resolution recommended
• Inkjet or Laser Printer
• Internet access via 56K modem or better (Cable, DSL, etc.)

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Do I need to have Javascript enabled to use eAutoRepair?

Yes. By default, Internet Explorer and Netscape are installed with Javascript enabled. If you, or a system administrator turned off Javascript during installation, you will need to turn it back on to use all of eAutoRepair's features.

To check/enable Javascript: Internet Explorer v. 5.x, Netscape 4x - 7x.

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I purchased a pre-paid card and would like to use it

Before you can use eAutoRepair, you need to specify your vehicle and create an account/login for accessing the repair information for your vehicle. Creating an account with a pre-paid Activation Number is quick and easy. Just go to the eAutoRepair Home page and click the Create Account link. Then select your Vehicle from the Year, Make, and Model screens to create your account. Choose Activation Number as your Payment Type, and enter it from your pre-paid card on the Select Payment Type screen. Then follow the on-screen instructions to complete your account creation process.

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How do I use Help?

Comprehensive online help is available within the eAutoRepair program. Once you have logged in, just click the Help link in the upper right-hand corner of the screen to display help information for the screen you are working in.

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I forgot my Password. How do I get my Password?

In case you forgot your eAutoRepair password, you can request your password by clicking the Forgot Your Password link (also available in the Login page). Clicking the Forgot Your Password link opens a screen which initiates a process during which you will enter your email address of your account and confirm it by a second entry. Then send your email address to eAutoRepair. You will receive your new login instructions by email, normally within 15 minutes. Carefully follow the instructions provided in the email.

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How do I Create an Account?

You will receive these instructions via e-mail with your Activation Number when you purchase a subscription:

To register your account:

• 1. Go to the website www.eautorepair.net
• 2. Click on "Subscribe Now"
• 3. Select the Year, Make & Model of your vehicle
• 4. Create a User ID and Password (at least 6 characters long)
• 5. Type in name, address & email address
• 6. Accept Terms & Conditions at the bottom of the screen
• 7. Click Submit, and then type in your Activation Code (given to you in your email)
• 8. You will then follow the instructions to view the repair information

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How do I get a receipt of my purchase?

You can print the receipt confirmation when you have finished purchasing or extending a subscription. You will also receive an email notification with details of your purchase.

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Can I extend my existing subscription duration?

Yes. Once you have logged in to your account, you can extend your existing subscription from the Account Management screen. You can extend by paying with either an Activation Number or with your Credit Card. For more information, login to your account, and go to the online Help from the Account Management screen.

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Can I activate/extend my expired subscription?

Yes. Even though your subscription has expired, your eAutoRepair account is still active, and you can still login to your account. Once you have logged in to your account, you can activate/extend your expired subscription from the Account Management screen. You can pay for your subscription extension either by entering an Activation Number or your Credit Card information. For more information on how to extend your subscription, login to your account, and go to the online Help from the Account Management screen.

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Can I add a new vehicle to my subscription?

Yes. Initially, you create your account for a single vehicle. Once you have created your account, you can easily add / purchase subscriptions for your additional vehicles to your account from the Account Management screen. You can pay for your additional vehicle subscriptions either by entering an Activation Number or your Credit Card information. For more information on how to add new vehicles to your account, login and go to the online Help from the Account Management screen.

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